Interactive Customs Services

Çözen Customs Consultancy digital and interactive customs services we offer meet all the needs of our customers with modern technology and innovative solutions. With our advanced systems and professional staff, we facilitate and accelerate your business processes and increase your efficiency. Here are the services we offer:

Digital Archive

The Digital Archive System accelerates business processes, identifies and eliminates bottlenecks by electronically recording internal document movements and transactions with customers. While increasing information-document security, it reduces the workload of both the organization and customers and reduces costs by speeding up the business process. Access time to documents is minimized, saving labor and time. With this system, documents that you have forgotten about come to light, multiple people can access the same document at the same time, information sharing and corporate efficiency are ensured.

Electronic Declaration Tracking System

With the web-based Declaration Tracking System, the declaration status of our customers is recorded instantly via the handheld computers and mobile phones of our customs personnel. With the special passwords and usernames given to our customers, access to the Declaration Tracking System is provided over the internet and the declaration status can be monitored instantly. With the notifications made through the system, declaration statuses are automatically reported and sent to customers via e-mail.

Inter-System Integration

With the inter-system integration we provide between our customers and us, a fast workflow and information is provided in filing and invoicing processes. Integrations are made for automatic declaration creation and transfer of financial data.

Special Reporting

The Customer Representatives working at Çözen Customs Brokerage exchange information digitally at any time of the day with the external operation managers and staff who follow the customs clearance processes of the declarations prepared by the internal operation department and sent to customs. Status reports are sent to customers at every stage of the transactions. With these reports, which are sent automatically twice a day, customers can clearly see the status of all files in process, completed or pending.

Customer Requests, Suggestions and Complaints

All kinds of feedback such as requests, suggestions, complaints and thanks can be sent online by filling out the Customer Feedback Form. Notifications reach the relevant unit as soon as possible, are evaluated, processed and necessary work is initiated. Developments and results obtained during the work are shared with the addressees.

Legislation E-Bulletin

Çözen Customs Consultancy classifies company news, new products, changes and news in customs and foreign trade legislation on sectoral and general basis and sends them to its customers through its expert staff. Thus, customers have up-to-date information about all kinds of changes and gain advantages in business processes.

Çözen Customs Consultancy we aim to offer you the best service in your customs procedures with our digital and interactive solutions. We optimize your business processes and increase your competitiveness with innovation and efficiency. Take safe steps in your customs procedures by working with us!